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Cialdini, R. (2012) - Influence
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Cialdini, R. (2012) - Influence

Original Quelle

The Descriptive Social Norm

People are likely to follow the lead of multiple, comparable others

People follow the lead of

  • many others
  • similar others
‣
Beijing Restaurant Card Example
  • Merely marking the most popular menu items:
    1. = produced a sales increase of 13-20% per item (without a single cost)

    2. entirely unexspensive
    3. entirely unpressured
    4. entirely honest
‣
The Towel Reuse Study
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Conclusion

  • Program designers can focus too often on economic or regulatory factors. when seeking to motivate citizens toward environmental goals