AirHelp, a flight compensation company, estimated that more than 11 million passengers could be entitled to receiving compensation from airlines in 2019 however, most of the passengers either do not file claims against airlines or do not receive successful compensations. And why?
💰Costs
🙄Inconvenience of submitting claims individually
📵Unresponsive customer service teams
✈️Fighting & winning against big airlines does not seem ‘likely’
AirHelp declares that 95% of the claims are rejected by airlines incorrectly, which highlights the importance of creating a new business model protecting passengers’ rights. (“How AirHelp Is Automating Flight Delay Compensation for Air Passengers,” 2019)
🤖 How could automation help?
👉 For instance ...
AirHelp, a flight compensation automation company, has built AI robots to take over the tasks.
- One of the AI bots they have built, called Lara, is an intelligent algorithm that can identify the chances of receiving a refund for claims in real-time.
- The algorithm is fed with previous cases constantly, as well as integrating weather data, statistics from airlines' historical flight statuses, etc. in order to successfully estimate the chances of a successful claim.
- According to AirHelp, the estimations are 96% of the time accurate.
🗄️References:
AirHelp Announcing Expansion of Artificial Intelligence Capabilities with Introduction of AgA and Docky, Newest Robot Compensation Claims Agents. (n.d.). AirHelp. Retrieved November 18, 2021, from https://www.airhelp.com//en-int/press/airhelp-announcing-expansion-of-artificial-intelligence-capabilities-with-introduction-of-aga-and-docky-newest-robot-compensation-claims-agents/
Claim your Right for Flight Delay Compensation. (n.d.). Flightright. Retrieved October 22, 2021, from https://www.flightright.com/
How AirHelp is automating flight delay compensation for air passengers. (2019, June 25). NS Business. https://www.ns-businesshub.com/technology/airhelp-flight-delay-compensation/